Production Factors Determining the Loyalty of Emergency Medical Personnel in a Large Industrial Center

Abstract

The return of the able-bodied population to society is a national task. One of the key elements contributing to the achievement of this goal is the efficient and high-quality work of emergency medical services. Taking into account the annual increase in the number of people seeking emergency medical care, the importance of the service can be assessed as a key factor of national security. The staff’s loyalty to the organization has a decisive impact on the quality of emergency medical care. The level of goodwill of medical staff can reduce staff turnover.

The study was conducted on the basis of the Nizhny Novgorod Ambulance Station and the Department of Public Health and Healthcare of the Privolzhsky Research Medical University. According to the questionnaire we developed, an anonymous survey was conducted of 521 employees (a solid sample), including 61 doctors, 364 paramedics and 96 ambulance drivers. Statistical and analytical research methods were used in the work. Statistical data processing was performed using the SPSS Statistics 26. The authors identify the main “pain points” of the professional activities of emergency medical personnel and outline ways to rationalize the use of the service’s resources. It is proposed to strengthen the legal protection of medical workers in the public health system by tightening liability for insults, harm to health, and bodily injury during working hours.